Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Cece Jewellery pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewellery?
To maintain shine, avoid contact with water, perfumes, and lotions. Store your pieces in the provided Cece pouch in a cool, dry place.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is sent via email upon dispatch.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are unworn and in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Every Cece Jewellery piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.